In order to bring convenience and the best experience to customers, 90'S has appropriate policies when customers have a need to return products. We always want to bring our customers the best products and service. The product return comes with some specific conditions, please refer to the detailed information below:    

1. Product return conditions: 

• Products do not match in terms of design, quality, color, size according to the order.
• Error due to manufacturer
• Products must have full stamps, labels, warranty and purchase invoice.
• Returned products are within the allowable return period.
• Applying to return products purchased online (web, facebook, ...) and directly at 90'S STORE, we do not support orders purchased at other locations.
• Not applicable to products in other promotions and liquidation products.
• Customers can look up products in other promotions and liquidate.
• Customers can only look up products with the condition that 90'S STORE does not have other similar products (model, size, type) to replace.

2. Product return period:

• Product exchange period: 7 days for customers who buy online and 5 days for customers who buy directly at the store from the date the customer receives the goods.
• Time limit for customers to return products: 7 days for customers who buy online and 3 days for customers who buy directly at the store from the date the customer receives the goods.

If the above time is exceeded, we will not accept returns for any reason.

3. Time limit for returning products to customers

• For customers buying online:

Immediately after receiving the returned product from the customer, we will conduct a product evaluation and notify the results and solution to the customer within 3 to 5 days.

• For customers buying directly at the store:

Customers bring the products to be returned directly to the store on the invoice, the store staff will check the product status and offer a solution right at the store. Store staff will advise specifically for customers to choose the best option.

4. Product return form:

• Products can only be exchanged once.
• Please come directly to the 90'S STORE store listed on the purchase invoice (for customers in HO CHI MINH CITY)
• For customers in other areas, please call Hotline 1800888906 or 0972889889 or send request to email info@90scoffee.vn . After receiving a confirmation email from 90'S, you pack the product with full accessories, invoices, delivery notes....and send it to the address No. 20, 3rd Street, Truong Tho Ward, Thanh Thu Duc Street, Ho Chi Minh City.

5. Fee refund form:

5.1 For product exchanges: If a customer wishes to exchange a product for one of higher value, the customer must pay the difference. If the difference is lower, no refund will be given. (For online purchases:)

• 90'S will bear 100% of the shipping fee to the customer if the exchanged product meets the conditions stated in Section 1 (conditions for product return).
• In case the customer has paid online for the first product, the difference will be paid for the exchanged product (if any) by bank transfer.
• Time to receive new goods at the latest 7 days from 90'S receiving the product to be exchanged.

In case customers buy directly at the store:

• The product is not defective but the customer still requests to change it, the customer will lose 10% of the total bill.
• Customers who have paid for the first product, will pay the difference for the product to be exchanged (if any) in cash.

 5.2 In case of product return:

• 100% refund will be given if 90'S has no other product to replace and the guaranteed product must meet the conditions listed in Section 1.
• 90'S will bear all shipping costs during product return.
• In case the customer has paid online, the refund will be refunded within 30 days from the 90'S day of receiving the returned product.

Note: 90'S encourages customers to take photos and videos of the product before returning or exchanging it. Keeping the product as evidence should any issues arise during the return or exchange process.